Privacy Policy

Factory Cart, a unit of [Shopnetic Online Private Limited], Operates this store and website (www.factorycart.in), including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Factory Cart is powered by Shopify, which enables us to deliver these Services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a prepaid purchase (via UPI, Cards, or Net Banking) using the Services or communicate with us at factorycartwebsite@gmail.com. Our business is located at 9/19, Second Floor, Main Pusta Road, Kailash Nagar, Gandhinagar, Delhi-110031. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or de-identified to prevent identification. Depending on your interaction with the Services, your location, and as permitted by applicable law (e.g., Indian data protection laws), we may collect or process the following categories of personal information, including inferences drawn from this data:

Contact Details: Your name, shipping address, billing address, phone number, and email address provided during order placement.

Financial Information: Payment details such as UPI ID, card numbers, or bank account information for Net Banking transactions, along with transaction IDs and payment confirmations.

Order Information: Details of items purchased (Shirts, T-shirts, Co-ord sets, Shorts), order date, amount paid (starting from Rs. 69), and return/exchange requests (if applicable).

Communications with Us: Information you provide when contacting our support team via email (factorycartwebsite@gmail.com), including inquiries about orders or returns.

Device Information: IP address, browser type, device details, and cookies collected when you visit our website.

Usage Information: Data on how you navigate the Services, including items viewed, added to cart, or purchased.

We do not collect sensitive personal data beyond what is necessary for order fulfillment, customer support, or legal compliance. You are not obligated to provide more information than requested, but refusal may limit your ability to use certain Services.

We may collect personal information from the following sources:

Directly from You: When you create an account, place an order, communicate with us, or provide information during the purchase process.

Automatically through the Services: Via your device when you use our website or services, using cookies and similar technologies for operational purposes.

From Service Providers: Through partners like Shopify or payment gateways (e.g., for transaction processing) and logistics providers (for shipping), who act on our behalf under strict agreements.

From Third Parties: In limited cases, such as address verification services, with your consent where required.

How We Use Your Personal Information

We use your personal information for the following specific purposes, tailored to our business model:

Provide and Fulfill Services: To process your prepaid orders, verify payments, fulfill deliveries (within 24-48 hours processing and 3-5 days shipping), and manage returns (for items above Rs. 100 within 24 hours, with an unboxing video).

Customize Your Experience: To remember your preferences, track items in your cart, and suggest products based on your purchases.

Marketing and Communication: To send order updates or promotional emails (with your consent), which you can opt out of by replying "unsubscribe."

Security and Fraud Prevention: To authenticate accounts, detect fraudulent transactions, and protect against illegal activities, especially given our no-cash-on-delivery policy.

Legal Compliance: To meet obligations under Indian law, respond to legal requests, or enforce our policies (e.g., return conditions).

We do not use your data for behavioral advertising or share it with third-party marketers without your explicit consent.

We disclose your personal information only in the following circumstances, with safeguards in place:

To Service Providers: With Shopify, payment processors (for UPI, Cards, Net Banking), and logistics partners for order processing and delivery, under confidentiality agreements limiting their use to our instructions.

With Consent: When you authorize disclosure, such as sharing shipping details with courier services.

For Legal Reasons: To comply with Indian laws, respond to subpoenas, or protect our rights, property, or safety in cases of fraud or litigation.

Business Transactions: In the event of a merger or bankruptcy, your data may be transferred, subject to this policy or a successor policy, with notice provided where feasible.

We do not share your data with advertising partners or for cross-site tracking unless you opt in.

The Services are hosted by Shopify, which collects and processes data about your use of the Services to enable and improve functionality. Data you submit (e.g., order details) is shared with Shopify and potentially third parties in India or abroad for processing. Shopify may use this data, along with interactions from other merchants, to enhance features. Shopify is responsible for handling your data privacy requests related to these features. For more details, visit Shopify’s Consumer Privacy Policy at https://www.shopify.com/legal/privacy. You may exercise certain rights via the Shopify Privacy Portal.

The Services may link to third-party websites (e.g., payment gateways). We are not responsible for their privacy practices or content. Information shared on public platforms (e.g., social media via Shopify integrations) may be visible to others, and we are not liable for third-party use. Links do not imply endorsement.

The Services are not intended for children under the age of majority in India (18 years). We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us at factorycartwebsite@gmail.com to request deletion. We do not "sell" or "share" (as defined under applicable law) data of individuals under 16.

No security measure is entirely foolproof. We use encryption and secure servers to protect your data, but you acknowledge the risk of transmission over unsecure channels. We recommend avoiding sensitive data sharing via email or phone. Data retention depends on purpose: order fulfillment (up to 6 months post-delivery), returns (up to 30 days post-request), or legal requirements (up to 7 years for tax records). Data is securely deleted or anonymized thereafter.

Depending on your location and Indian law, you may have the following rights:

Right to Access/Know: Request access to your personal information.

Right to Delete: Request deletion of your data, subject to legal exceptions.

Right to Correct: Request corrections to inaccurate data.

Right to Portability: Request a copy of your data for transfer, where feasible.

Manage Communications: Opt out of marketing emails by replying "unsubscribe" (operational emails will continue).

To exercise these rights, contact us at factorycartwebsite@gmail.com. We may verify your identity and charge a fee for excessive requests. Responses will be provided within 30 days, as required by law. You may appoint an authorized agent with proof of authorization, and we may require direct verification.

For complaints about data processing, contact us at factorycartwebsite@gmail.com. You may appeal our decision by contacting us again or lodge a complaint with the Data Protection Authority of India.

We process all data within India and do not transfer it abroad, ensuring compliance with local laws.

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on www.factorycart.in with the new "Last Updated" date. Continued use after changes signifies acceptance.

For questions or to exercise rights, email factorycartwebsite@gmail.com. Our address is 9/19, Second Floor, Main Pusta Road, Kailash Nagar, Gandhinagar, Delhi-110031.

By using Factory Cart, you agree to this Privacy Policy.